Virtual Care Delivery Visits
We considered many things when creating our telemedicine solution. The most important was preserving and reaffirming the doctor-patient relationship. This special bond which allows open communication and sharing of the most personal concerns is critical to who we are as healthcare providers and we worked diligently to preserve it. Using real-time, audio-video communication tools we are now able to truly connect with our patients directly.
As a process-driven practice, CHFCare Cardiology uses a three-part virtual care visit (VCV) approach which assures all your needs are met. Our goal is virtual care delivery and not just having a conversation.
What to Expect During Your Virtual Visit
- Pre-visit -this is where your CHFCare Team’s medical assistant (MA) makes sure all your labs, diagnostic images, and medical records are available and ready for review. The MA is well-trained and makes sure all the technical components are all working-both on your end and ours. During the pre-visit your CHFCare Doctor or NP will review all records.
- Virtual visit-At the time of your appointment, your CHFCare provider will come on. Although it will seem to you to be a pleasant back and forth conversation, your provider is actually following a specific process designed to comprehensively obtain all needed information and perform all needed assessments to formulate a treatment plan without making you feel rushed or under interrogation.
- Post-visit -The final part of the virtual care visit (VCV) is the post-visit which starts immediately after you’re finished with your CHFCare provider. At this time your MA will review the messages, notes, and orders from the session. She will make sure everything has been sent out to labs, radiology, pharmacy, and your referring doctor’s office. You will get a secure message letting you know all this has been done and the next steps in your care.
Virtual Check Ups (VCUs)
VCUs are brief phone calls, patient portal ticklers, or secure messaging contacts we make between visits to check on heart failure patients we are a little more worried about. We also use these virtual checkups to follow up on results of medication changes and to see if ordered labs and imaging tests have been done. Our VCUs are a two-way street and patients can call or tickle their CHFCare provider for any health concerns which can’t wait for the next visit.